Help

How can I help?

One place for GrowBig owners and clients. Give me access to your HubSpot, find the theme tutorial and answers, or ask me directly.

For clients

Give me access to your HubSpot

I work inside your own HubSpot account, as a user you create. 8 steps, about ten minutes. Pick a step to see where to click.

Step 1 of 8

Open Users & Teams

In HubSpot, click the settings icon, open Users & Teams, then click Add users › Create new.

HubSpot Users and Teams settings, with Add users and Create new highlighted

Step 2 of 8

Use the classic wizard

In the panel that opens, click Use the classic user creation wizard. It lets you choose each permission.

The Create a new user panel, with the link to the classic user creation wizard highlighted

Step 3 of 8

Add my email

Type lpdthemes1@gmail.com press Enter, then click Next.

Create users manually, with lpdthemes1@gmail.com added and the Next button highlighted

Step 4 of 8

Give me a Core seat

Under Assign a seat, choose Core Seat. Users with a Core seat can edit; a View-only seat can’t.

Set up user access levels, with Core Seat chosen

Step 5 of 8

Start from scratch

Open Choose how to set access, pick Start from scratch, then open Choose permissions.

Choose how to set access, with Start from scratch selected and Choose permissions highlighted

Step 6 of 8

Marketing permissions

Click Marketing. Turn on Segments, Forms, Delete form submissions, Files, Marketing Access and CTA, and every website tool: Blog, Landing pages, Website pages, HubDB, URL Redirects, Global content and theme settings, Design tools and Content staging. Open each one and turn on View, Edit and Publish. Leave email, ads, social and the rest off.

Marketing permissions: Segments, Forms, Delete form submissions, Files, Marketing Access, CTA, Blog, Landing pages, Website pages, HubDB, URL Redirects, Global content and theme settings, Design tools and Content staging on; Ads, Campaigns, Marketing email, SMS, WhatsApp, Buyer Intent, Social and Marketing Events off

Scroll inside the screenshot to see every permission ↓

Step 7 of 8

Account settings

Click Account settings and turn on Template Marketplace access, Website settings and Domain settings. Leave billing and the rest off.

Account settings permissions: Template Marketplace access, Website settings and Domain settings on; everything else off

Scroll inside the screenshot to see every permission ↓

Step 8 of 8

Create the user and tell me

Click Next, check the summary, then Create user. Tell me when it’s done and I accept the invite. You can remove my user any time after handover.

Review user access for lpdthemes1@gmail.com, with the Create user button highlighted
Step 1 of 8

This is the access for website work. For CRM and integration jobs, I send the exact permissions with your price, because they depend on the job. Screenshots from HubSpot, November 2026.

For GrowBig owners

Build with GrowBig

Everything you need to build and launch the site yourself.

  • Tutorial

    HubSpot CMS and GrowBig onboarding

    One 70-minute video in 15 chapters, from installing the theme to launch.

    Open the tutorial →
  • Demo

    GrowBig live demo

    See every template before you build.

    Open the demo →
  • Figma

    Figma templates

    Plan your pages with the same layouts as the theme.

    Get the templates →
  • Updates

    Theme updates

    They come through the HubSpot marketplace. Build on a child theme, and updates never overwrite your work.

    See how in the tutorial →
  • Free or paid

    GrowBig Free vs paid

    What the free version can do, and when you need the paid theme.

    Compare the two →
  • Included

    Two consulting sessions

    Every GrowBig owner gets two online sessions with me, up to 60 minutes each, to use within 12 months of purchase.

    Book a session →

Questions

Licence and payment questions

The ones GrowBig owners send me most.

Is $997 a one-time price?

Yes. You pay once on the HubSpot marketplace. There’s no yearly fee and no hidden cost, and theme updates are included.

Can I use it on more than one website?

Yes, on unlimited projects inside the HubSpot account where you bought it. Each other HubSpot account, such as a client’s, needs its own licence.

Can we pay by invoice?

The marketplace takes card payment and gives you the receipt. If you need an invoice instead, ask me: I can install the theme for you directly, but then it won’t update automatically.

Can I publish a site on the free version?

No. GrowBig Free is for building and testing: it shows “Build with GrowBig Free” and some features, like links, stop working once published. To launch, you need the paid theme.

Can I move my Free build to the paid theme?

Yes, if you’re on Content Hub Professional or Enterprise and built on a child theme. Give me access and I can do the switch for you. On Starter it isn’t possible.

Which HubSpot plan do I need?

Any paid Content Hub plan: Starter, Professional or Enterprise. The theme works the same on all of them.

Where are the licence terms?

Read the GrowBig licence or the GrowBig Free licence.

Ask me

Still stuck? Ask me

Tell me what you tried and where it stopped. A screenshot or a link to the page helps.